If you read my last post about the emailing list service FloDesk, you might be wondering what the current state is. Am I still using it?
I had a big promotion going out on September 10th and it was one of those group efforts where it HAD to go out on the 10th.
So I sent the newsletter from my website using the Newsletter Plugin for WordPress (in conjunction with Amazon’s SES). A little after that, I got word from FloDesk that my account had been reactivated.
I did send out a newsletter to another segment that day via FloDesk and it had a fairly good open rate (35-36%, I think.) I still really like how streamlined the backend of FloDesk is. Writing and sending newsletters is a delight.
So the status is yes, my account has been reactivated and I have sent newsletters since then.
However, I have around a 1000 people in a welcome/workflow sequence and it appears that FloDesk is not sending out email to those folks.
To recap: I created a BookFunnel specific welcome sequence, imported contacts from a BookFunnel promo to that segment at FloDesk, the first of 5 emails went out to that segment, and then my account was paused by FloDesk. See this post for more detail.
I asked my support contact if the welcome/workflow sequence would pick up where it left off once my account was reactivated and she assured me that it would.
Well, the second email in the sequence is supposed to be sent 4 days after the first. In real time, it’s been 3 weeks to the day since the first email went out. It’s been a little over 7 days since my account was reactivated.
According to their statistics, that second email in the welcome sequence hasn’t been sent to anyone, so I don’t know what’s going on.
But I have an email in to support.
The other thing that’s currently bothering me about FloDesk is that their statistics don’t make much sense. And maybe I just haven’t had my coffee and enough sleep. But when it tells me that 88 people have been sent a welcome letter and then in the same report tells me that 90 people have completed my welcome sequence, I’m wondering which one of us can’t do math. LOL
So that’s where we’re at. I’m still with FloDesk. I’m enjoying parts of it but I am fearful that every email could get my account locked again. And this is not an iscolated incident.
Unfortunately, friends of mine that I referred to FloDesk have had the same problem. And their Facebook group is full of people having the same issue. Growing pains…FloDesk has ’em. I’m crossing my fingers.
